property booking conditions
1. PAYMENT
A fully-completed booking form must be accompanied by a non-returnable deposit of 30% of the total rental and a signed copy of the Booking Conditions. When we receive your booking form, deposit and signed Booking Conditions, we will send you written confirmation.
There is no contract between us until this confirmation has been sent and it acts as our acceptance of your booking, in accordance with the conditions outlined here, subject to English Law and jurisdiction.
The balance due, shown on your deposit receipt, must be paid not later than eight weeks before departure. If you fail to pay the balance by the due date, we reserve the right to treat the booking as cancelled, and you may be liable to pay the cancellation charges up to 100% of the final balance payable.
N.B. Bookings with less than eight weeks to go before arrival: The full amount is payable at the time of booking.
2. ELECTRICITY & CLEANING
Electricity and end-of stay cleaning charges are included in all prices, electricity usage is based on average readings of meters in previous rental periods. Excessive usage (above normal use) will also be charged for. Normal cleaning means the property should be left as found.
If the property is left in an excessively unclean state you incur penalty charges. Bed linen and towels are provided in the property.
3. REFUNDABLE SECURITY DEPOSITS
There is a security deposit cheque is required of £250 to cover the cost of minor damages etc. This deposit is payable to us at the time of payment of your final balance.
4. INSURANCE
Proof of your own Travel Insurance covering personal accident, belongings, money and personal liability to third parties is mandatory. In the event of failure to take out Insurance A Place in Provence will have no liability for any such insurable risk or event and you will indemnify us against any such liability.
5. DAMAGE AND BREAKAGE
You are responsible and liable for all damages/breakages during your stay, whether accidental or negligent. You should inform A Place in Provence before departure from the property and replace or pay for whatever has occurred. In the event of damage or breakage discovered after your departure, the cost of repair/replacement will be deducted from your security deposit.
6. INVENTORIES
The property has an inventory. It is in your own interest to see that this is accurate so that any loss/damage is not wrongly attributed. Please inform us of any discrepancies/malfunctions within 24 hours of arrival, after which time you will be deemed to be responsible.
7. ARRIVALS AND DEPARTURES
Normal arrival times are after 16.00 hours and you are requested to vacate the property by 10.00 hours on day of departure (Central European Time) unless agreed otherwise. Arrangements for key collection will be made prior to travel.
8. HOLIDAY ALTERATIONS
If for any reason we have to make alterations to your arrangements, we will notify you immediately, we will refund your payment in total.
Important Note: this provision will not apply if the change is caused by circumstances entirely beyond our control.
9. CANCELLATION BY A PLACE IN PROVENCE
We reserve the right to cancel the holiday before or after payment of the final balance and we will promptly refund any monies paid to us in full, but we cannot be liable for any consequential loss.
10. CANCELLATION BY CLIENT
If you cancel the holiday at any stage, you will be liable for the full amount of the cost of the holiday or the balance outstanding if the deposit has already been paid.
11. CLIENT BEHAVIOUR
We reserve the right to terminate without notice where the behaviour of the clients or members of their party is causing annoyance, distress, damage or danger to the property or a third party. No refunds will be made in this event. We also reserve the right to ask all clients to leave a property that is over-occupied whereby the occupancy is clearly stated on the property descriptions and names of genuine occupants stated on the booking form.
12. PROPERTY DESCRIPTION
Care is taken to ensure descriptions of properties are accurate, and are written in good faith. Occasionally some repair/maintenance beyond our control may affect some facility.
13. OUR RESPONSIBILITY
We do not accept liability for any loss, damage or additional expenses incurred by you or any member of your party in connection with the holiday, whatever the cause, except where there is the proven neglect by us as the property owner. We are not liable for any loss, inconvenience or damage which arises outside our normal inspection process.
While every effort is made to perform the contract, we cannot accept liability for alteration, delay or cancellation of your holiday because of war, or threat of war, riot or civil strife, terrorist activity (threatened or actual), natural disaster,. fire, sickness, weather conditions, action at an airport or port by any governmental or public authority, technical problems relating to transport airport regulations temporary, technical, mechanical or electrical breakdown with your accommodation or other circumstances amounting to 'force majeure' or Acts of God and other similar events beyond our control.
14. COMPLAINTS
A Place in Provence do our best to give you an enjoyable holiday. If you have any complaint, the onus is on you to report it immediately so that action can be taken straight away to rectify the fault. We cannot accept liability for complaints after you return to your home country unless they have been reported during the holiday and sent in writing to us within 28 days after your departure.